Refund policy
Return & Refund Policy
Layered In Luxe Co.
We want you to love your purchase from Layered In Luxe Co.! Please review our return policy carefully before placing an order.
1. Order Cancellations
ALL SALES ARE FINAL REGARDING ORDER CANCELLATIONS. NO CANCELLATIONS WHATSOEVER.
Once an order has been placed, it cannot be canceled, modified, or refunded due to a change of mind. Please carefully review your order, shipping address, and selected items before completing your purchase.
2. Return Eligibility
We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.
To qualify for a return, your item must:
- Be in the same condition in which you received it.
- Be unworn, unused, and undamaged.
- Have all original tags attached.
- Be returned in its original packaging.
- Include proof of purchase or your order confirmation.
Items that do not meet these requirements may not be eligible for a return.
3. How to Request a Return
To initiate a return, please email layeredinluxeco@gmail.com with your order number and the reason for your return.
If your return request is approved, we will provide return instructions and a return shipping label, when applicable.
Please do not send items back without receiving return authorization first. Unauthorized returns will not be accepted.
4. Refunds, Store Credit & Exchanges
Layered In Luxe Co. does not offer refunds to the original payment method for ordinary returns. Approved returns are eligible for store credit or an exchange, subject to the conditions outlined in this policy.
- Store Credit: Approved returns will be issued store credit for the eligible purchase amount.
- Exchanges: You may exchange your eligible item for another available item of your choice.
- Price Differences: If the replacement item costs less than the original item, the difference will be issued as store credit. If the replacement item costs more, you must pay the difference before the exchange is completed.
- Reshipping Fee: Exchanges requiring a replacement shipment are subject to a $7 reshipping fee, payable through the designated option on our website.
Store credit is not redeemable for cash, except where required by applicable law.
Refunds to the original payment method may be issued when an item is confirmed to be damaged, defective, or incorrectly shipped, as appropriate under applicable law.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact us immediately at layeredinluxeco@gmail.com. Include your order number, a description of the issue, and clear photographs of the item and packaging when possible.
We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, exchange, store credit, or refund, as applicable.
Please contact us before returning a damaged or incorrect item so we can provide the appropriate instructions.
6. Return Shipping
Return shipping costs and responsibility will be communicated when your return is approved. If a prepaid return label is provided, any applicable shipping terms will be explained in your return instructions.
For items damaged, defective, or incorrectly shipped, we will work with you to resolve the issue in accordance with applicable law.
7. Questions About Returns
If you have any questions regarding this policy or need assistance with a return or exchange, please contact us:
Layered In Luxe Co.
Email: layeredinluxeco@gmail.com
Thank you for supporting our small business and shopping with Layered In Luxe Co. We truly appreciate your support!